Privacy Policy

Last updated: May 22, 2026

Introduction

Dawn Arc ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website dawn-arc.com or use our services.

Information We Collect

Personal Information

We collect information that you provide directly to us, including:

• Name and contact details (email address, postal address)
• Pet information (name, breed, age, health conditions)
• Service preferences and booking details
• Payment information (processed securely through third-party providers)
• Communications with our team

Automatically Collected Information

When you visit our website, we automatically collect certain information, including:

• Browser type and version
• IP address and location data
• Pages visited and time spent on our site
• Referring website addresses

How We Use Your Information

We use the collected information for the following purposes:

• Providing and managing pet care services
• Processing bookings and payments
• Communicating about appointments and services
• Sending important updates and notifications
• Improving our website and services
• Ensuring the safety and well-being of your pets
• Complying with legal obligations

Information Sharing and Disclosure

We do not sell, trade, or rent your personal information. We may share your information in the following circumstances:

• Service Providers: With trusted third parties who assist in operating our business (payment processors, email services)
• Veterinary Partners: When necessary for your pet's care and with your consent
• Legal Requirements: When required by law or to protect our rights and safety
• Business Transfers: In connection with any merger, sale, or acquisition of our business

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no internet transmission is completely secure, and we cannot guarantee absolute security.

Your Rights

Under UK data protection laws, you have the following rights:

• Access to your personal data
• Correction of inaccurate data
• Deletion of your data (subject to legal obligations)
• Restriction of processing
• Data portability
• Objection to processing
• Withdrawal of consent

To exercise these rights, contact us at [email protected].

Cookies

Our website uses cookies to enhance your experience. For detailed information, please review our Cookies Policy.

Data Retention

We retain your personal information for as long as necessary to provide services and comply with legal obligations. Pet health records are maintained according to veterinary standards and regulations.

Children's Privacy

Our services are not directed to individuals under 18. We do not knowingly collect personal information from children.

Changes to This Policy

We may update this Privacy Policy periodically. Changes will be posted on this page with an updated revision date. Continued use of our services after changes constitutes acceptance of the updated policy.

Contact Us

If you have questions about this Privacy Policy or our data practices, contact us:

Dawn Arc
42 Meadowbrook Lane
Harrogate, North Yorkshire HG2 8DN
United Kingdom
Email: [email protected]